Our Returns Policy
We have a 30-day satisfaction guarantee from the date you receive your order to ensure you are 100% happy with your order. This means if you do not like the team, or the quality of the shirt or have any other issues with your order you will be able to return it up to 30 days after receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at Ben@EnigmaFootball.co.uk
You must email us before sending the item back and include your order number and name inside the box so we can process your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, if the item has been used or the tags have been removed
Exchanges
We accept exchanges on all purchases whether you are unhappy with the team or the sizing all customers will be able to exchange for a different team or size without being charged any fees.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.