Kids Mystery Football Shirt Box

THIS MYSTERY BOX INCLUDES:

1x Brand new football shirt, 1x information card about the team. The shirts will be from the seasons 2010 - 2023. All shirts are 100% authentic and brand new.

AVAILABLE TEAMS AND COUNTRIES

We have over 6000 football shirts in stock varying from the top 6 leagues to lesser-known teams from around the world. We also have national teams available in all sizes. If you would like to avoid any teams, leagues or unknown teams please add this to the teams to avoid box.

SHIPPING

You can choose from Royal Mail tracked 48 and Royal Mail tracked 24 delivery at checkout, postage takes (1-3 working days UK) (5-21 days Rest of the world) We also offer free delivery on orders over £50

RETURNS

We have a 30-day satisfaction guarantee from the date you receive your order to ensure you are 100% happy with your order. This means if you do not like the team, or the quality of the shirt or have any other issues with your order you will be able to exchange it up to 30 days after receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at Ben@EnigmaFootball.co.uk

You must email us before sending the item back and include your order number and name inside the box so we can process your return.          

Shipping Policy:

Delivery Timeframes:

• Orders placed before 1pm are dispatched on the same working day.
• Royal Mail Tracked 48: Delivery typically takes 2-3 working days.
• Royal Mail Tracked 24: Delivery is scheduled for the next working day.

International Shipping:

• We offer international shipping using Royal Mail tracked delivery.
• International delivery times range from 5 to 14 days.

Returns Policy:

30-Day Satisfaction Guarantee:

• We offer a 30-day satisfaction guarantee from the date of receipt of your order.
• If you're not fully satisfied with your purchase, you may return it within 30 days for a refund or exchange.

Eligibility for Returns:

• Items must be in their original condition, unworn or unused, with tags, and in their original packaging.
• Proof of purchase, such as a receipt, is required for all returns.

Initiating a Return:

• Please contact us at [email address] to initiate a return.
• Include your order number and name inside the return package for efficient processing.

Damaged or Incorrect Items:

• Inspect your order upon receipt and contact us immediately if items are defective, damaged, or incorrect.
• We will evaluate the issue and make it right.

Refunds:

• Once we receive and inspect your return, we'll notify you of the approval status for your refund.
• Refunds will be issued automatically to your original payment method.
• Please allow time for your bank or credit card company to process and post the refund.

Non-Returnable Items:

• Certain items cannot be returned if they've been used or if tags have been removed.

1. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

2. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

3. Do you offer customization options for football shirts?

At the moment, we don't offer customization services for football shirts. However, we regularly update our product range, so stay tuned for any future offerings.

4. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the situation, and guide you through the return process.